The Customer Compass Blog

4 min read

Navigating the Transition: Moving from a Dedicated CSM to a Pooled Model

Scaling your CS team? Embrace a Scaled CSM model for expert, flexible support without the extra costs. Learn how to transition smoothly!

3 min read

Scaling Your Customer Success Team: Company Growth Doesn’t Always Mean Growing your Team

Scaling Customer Success doesn’t always mean hiring more headcount. Understand what is truly needed to make your customers successful.

3 min read

Innovation in Customer Success: Beyond Technology

Innovation in Customer Success means more than new tech. It’s about personalization, proactivity, and genuine empathy for lasting impact!

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