I'm Hadas
Customer Success Expert and Coach
With 15+ years experience working in High-Tech SaaS companies such as HubSpot, IBM, Optimove and Notarize I've learned how to effectively and positively manage customer relationships: helping businesses find balance between managing their customers and running their business.
From strategic planning to creating innovative solutions, I specialize in working with brands of all sizes to add meaning, value, and heart to their customer work.
Now, I want to help other businesses do the same! Let's work together to create the customer strategies that are right for you, so you can spend more time growing your business.
My Philosophy
Customer-Centric Approach
I put the customer at the core of my business to provide a positive experience and build meaningful relationships.
Making an Impact
Real change happens through creativity and innovative thinking. I love spotting unusual patterns and coming up with out-of-the-box solutions.
Actions Matter
Actions speak louder than words, and words should always be backed by actions. If I commit to something, it will be done.
Partnerships
Everyone has something valuable to contribute! If we each bring our knowledge, experience and skills, together we can make a real difference.
About
The Customer Compass
After many years working in Customer Success, I realized something was missing. Larger organizations had plenty of resources and experts catering to them, but no one was stepping up for the small businesses.
Most are totally on their own, trying to balance growing their business while managing their customers - with no defined framework of how to do so. They're fed a lot of information about acquiring new customers, but have little resources for nurturing the relationships with the ones they have.
That's why I created The Customer Compass: I wanted to fill the gap and help equip small businesses with the knowledge, tools, and skills needed to leverage their existing customers and grow their revenue as a result.
Just for fun
I got my start as a lawyer!
I decided to pivot when I discovered my passion for collaborating and working with people in tech. I pursued my MBA, found my way to customer success management, and never looked back!
I’m an accidental Nomad.
In the past 6 years my family and I have moved between 2 countries, 2 states and 5 towns.
I have a passion for travel.
In my adult life, I've been to over a dozen countries and a number of states across the U.S. My absolute favorite place in the entire world? Thailand!
I don’t fit in and I like it that way!
One of my favorite quotes is "don't fit in, add value.” Born to Israeli parents living in the U.S., I never felt like I totally fit into either culture. Over the years, it’s evolved from an insecurity to a strength, and has taught me how to build bridges and welcome diversity of thought.
I take coffeeholic to a new level.
You know how people social drink? Well, I “meeting coffee.” I won’t enter the room without a mug. Call it a habit. Call it creature comfort. Coffee is my work buddy.